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BOOKING

ADHAIR POLICY FOR

AD+ Hair takes pride in making sure custom units are tailored and individualized to the client. For this reason, along with health precautions, there will be NO RETURNS and NO EXCHANGES!

ALL CUSTOM UNITS ARE FINAL SALE! 

RETURNS

ADHAIR POLICY FOR

ADHAIR POLICY FOR

All items ship via USPS to United States residences only. Orders weighing less than 16 ounces are mailed via USPS First Class shipping. All others are mailed via USPS Priority shipping. All orders will be shipped within 3-14 business days. USPS delivery time is 1-3 business days. You will receive an order confirmation email containing a USPS tracking number. If you don't see a confirmation email after placing your order, please check your Junk/Spam folder. Once your order has shipped, please use USPS Tracking and tracking number provided to monitor the delivery status. Once the order has been shipped, it is the sole responsibility of USPS, please direct all questions and concerns about shipping to the carrier. Please note, due to COVID-19, shipping could be delayed.

SHIPPING

A valid credit/debit card must be used to book an appointment. The card will be used to make deposit and confirm appointment and is saved to your client profile. 

Deposits are NON-REFUNDABLE and used toward the total service amount and the remaining balance will be due at the completion of service, either by the card on file or cash. These are the ONLY forms of accepted payment.

This saved card will also be charged up to 50% of service for violation of cancellation policy. Please see the cancellation policy.

 

CANCELLATION + LATE POLICY

Cancellations will not be accepted any later than 24 hours (1 day) prior to appointment start time. Please contact me for any emergencies and we will reschedule when possible.

There is a 15 minute grace period, at the 16th minute, a late fee will be added. After 30 minutes, the appointment will be cancelled. A no call/no show will be charged the deposit PLUS an inconvenience fee up to 50% of service amount to the card on file. This will result in being unable to book in the future.

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